Toll Free Helpline Number : 1912

Applicable Policies

Delivery Policy

As per the terms and conditions laid down by the SBPDCL, every consumer who pays the utility bill online will be provided with an printable Acknowledgment e-Receipt after successful completion of payment. The consumer who registered their email-id and mobile no. will get the information of payment on e-mail as well as SMS on their mobile.

Refund Policy

In the event of refund of the amount to the consumer for any reason, the amount will be refunded to the Consumer on the concerned credit / debit card through Internet Payment Gateway process only and no cash refunds will be made.

The Transaction Processing Fee if any, inclusive of service tax for Payment Gateway Facility - Credit/ Debit Card shall be charged from SBPDCL Consumers and will not be refundable. Any claim of interest on refund amount will not be entertained.

SBPDCL may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site, you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the web site.

Cancellation Policy

If any transaction fails, the same will be refunded to the respective A/C of the payee within 2-3 working days or as per RBI guidelines after reconciliation. The other terms will remain same as the Refund policy.